Terms and Conditions for Man And Van Wallington

These service terms and conditions set out the basis on which Man And Van Wallington provides moving, collection, delivery, and related transport services within the United Kingdom. By making a booking, confirming an estimate, or allowing our team to begin work, you agree to these terms. Please read them carefully before confirming any service. They are designed to make the Man and Van Wallington service clear, fair, and predictable for both parties.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the man and van arrangement, and references to “you” mean the customer, hirer, or person requesting the service. These terms apply to household moves, single-item transport, office relocation support, loading or unloading assistance, and similar jobs where a vehicle and one or more operatives are supplied. Any quotation or estimate is subject to these terms unless expressly agreed otherwise in writing.

We may update these terms from time to time to reflect legal, operational, or administrative changes. The version applicable to your booking will be the version in force at the time your job is confirmed, unless a later change is required by law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

Booking process begins when you provide details of the work required, including the collection and delivery locations, access conditions, items to be moved, and any special handling needs. We may ask for photographs, item lists, dimensions, or other information to assess the work properly. Any estimate is based on the information supplied by you and may change if the actual circumstances differ from those described at the time of booking.

A booking is only confirmed when we accept your request and, where required, receive any deposit or advance payment. Confirmation may be given by email, message, or other written communication. Until confirmation is issued, no service obligation arises. The man and van Wallington booking service may refuse a booking where the job is unsafe, unlawful, impracticable, or outside the scope of our usual operations.

It is your responsibility to ensure that all booking information is accurate and complete. You must tell us about stairs, lifts, parking restrictions, heavy or awkward items, restricted access, or any items requiring disassembly, specialist handling, or additional labour. Failure to disclose relevant information may result in delay, extra charges, or cancellation of the job. Where the booking is for a same-day or short-notice service, we will use reasonable efforts to attend at the agreed time, but exact arrival times may be affected by traffic, weather, and prior jobs.

Payments must be made in accordance with the quotation or rate agreed at the time of booking. We may charge by hourly rate, fixed price, or a combination of labour, vehicle time, waiting time, mileage, parking, congestion, tolls, or other agreed costs. Unless stated otherwise, all prices are quoted in pounds sterling. Any estimate is provided in good faith but may be revised if the scope, duration, or conditions of the work materially change.

We may require a deposit or full prepayment to secure a booking, especially for larger moves or peak periods. The remaining balance, if any, must be paid immediately upon completion of the job unless alternative terms have been agreed in writing. We accept only the payment methods made available to you at the time of booking. If a payment is declined, reversed, or delayed, you remain liable for the amount due and any reasonable costs incurred in recovery.

If the job takes longer than expected because of access issues, inaccurate item descriptions, delays in providing keys or clearance, or additional tasks requested by you during the move, we may charge for the extra time or services. Any waiting time caused by circumstances beyond our control may also be chargeable. We reserve the right to withhold final completion documentation, where applicable, until full payment has been received. For business customers, invoices may be subject to separate credit terms if agreed in advance.

Cancellations and rescheduling must be made as soon as possible. If you wish to cancel or change a booking, you should notify us in writing. Cancellation charges may apply depending on how much notice is given, whether staff have already been allocated, and whether the vehicle has been dispatched. Where a booking is cancelled at short notice, we may recover reasonable losses, including wasted travel, labour, and administrative costs.

If you cancel with sufficient notice, any deposit may be refundable, less any reasonable expenses already incurred. If we are unable to carry out the job due to reasons outside our control, including unsafe conditions, lack of access, incorrect address details, non-availability of parking, or the presence of prohibited goods, we may treat the booking as cancelled by you and apply a corresponding charge. We will always act reasonably and proportionately when applying cancellation or amendment fees.

We may also reschedule or cancel a booking if weather, road closures, vehicle breakdown, staffing issues, or other unexpected events make it impracticable or unsafe to proceed. In such cases, we will make reasonable efforts to offer an alternative time. Our liability for cancellation will be limited to refunding any prepayment for undelivered services, except where otherwise required by law. This is part of the standard van service terms used to keep bookings fair and workable.

Customer responsibilities are important to the safe and efficient completion of the work. You must ensure that goods are suitably packed, labelled, and ready for loading unless we have expressly agreed to provide packing or wrapping. Fragile items should be protected appropriately, and you should remove loose contents from furniture if requested. You are responsible for securing any special permits, building approvals, or access arrangements needed at either address.

You must make sure that the goods moved are lawful to transport and do not include prohibited, dangerous, or restricted items unless we have agreed in writing and all legal requirements are met. Such items may include, without limitation, explosives, illegal drugs, firearms, hazardous chemicals, pressurised containers, live animals, or anything that may contaminate or damage the vehicle, property, or other goods. We may refuse to carry any item that we reasonably consider unsafe or unsuitable.

In addition, you must be present, or have an authorised representative present, to give instructions and confirm completion where necessary. If no one is available to provide access or approve the work, delays or return visits may be chargeable. We are not responsible for losses resulting from your failure to provide complete instructions, correct addresses, access details, or suitable readiness for the job. The Man And Van Wallington team will always seek to act professionally, but cooperation from the customer is essential.

Liability is limited to the extent permitted by law. We will use reasonable care and skill when carrying out the service, but we do not accept liability for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, or emotional distress, unless such liability cannot be excluded under applicable law. Our total liability for any claim arising out of a booking will normally be limited to the amount paid, or payable, for the specific service giving rise to the claim.

We are not responsible for damage caused by pre-existing defects, poor packing, overloading, hidden structural weakness, or items that are inherently fragile or unsuitable for transport. If you require insurance beyond our standard service cover, you should arrange suitable cover in advance. Any claim for loss or damage must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after completion of the job. You may be asked to provide photographs, proof of value, and a description of the incident.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Where we are found liable, we may choose to repair, replace, or compensate for the relevant item, subject to proof and fair assessment. The customer must take reasonable steps to mitigate any loss. This approach is consistent with standard man and van service terms across the UK.

Waste regulations apply where the service involves removing, disposing of, or transporting waste. We will only handle waste in line with applicable UK law, including regulations relating to controlled waste, duty of care, and lawful disposal. You must not present hazardous, clinical, toxic, or illegal waste unless we have expressly agreed to collect it and have confirmed that we are authorised to do so.

Where waste is collected, you must accurately describe the materials and quantities in advance. We may require separation of recyclable, reusable, and general waste, and we may refuse any load that is contaminated, improperly sorted, or unsafe to transport. Any waste transfer, disposal charge, permit cost, or facility fee will be added to the booking price where relevant. You agree to provide any information or documentation reasonably needed to comply with waste-handling obligations.

It is your responsibility to ensure that waste presented for collection is owned by you or that you have authority to arrange its removal. We do not undertake unlawful fly-tipping, uncontrolled dumping, or disposal at unlicensed sites. If a load includes items that require special handling or disposal, additional charges may apply. Where appropriate, we may issue or retain records relating to the transfer of waste in order to comply with legal requirements and our own compliance procedures.

Property, access, and delay provisions apply to both collection and delivery locations. You are responsible for ensuring that premises, driveways, stairways, and loading areas are reasonably accessible and safe. If items cannot be moved because of limited access, missing keys, parking restrictions, or other site-related issues, we may charge for the time spent attending the job. We are not liable for delays caused by third parties, building management, neighbours, roadworks, or local authority restrictions.

Where parking charges, tolls, or congestion-related costs are necessary for the performance of the service, these may be passed on to you if not already included in the quotation. If access is likely to be difficult, you should tell us in advance so that the booking can be scheduled properly and the appropriate vehicle size or staffing level can be arranged. We may stop work if continuing would create a risk to people, property, or equipment.

If a completion is delayed because you have not prepared the property or because items are not ready when the vehicle arrives, the job may be placed on hold or rescheduled. Additional attendance may attract extra charges. We reserve the right to remove our staff and vehicle from the site if conditions become unsafe or if the instructions given materially differ from the agreed scope. In such cases, payment may still be due for time already spent.

Goods not collected, abandoned items, and storage are dealt with on a practical basis. If items are left behind, not handed over, or cannot be delivered because of your instructions or absence, we may retain them temporarily only where lawful and practical to do so, but we are not a storage provider unless agreed in writing. Any return journey, additional delivery attempt, or onward arrangement may be charged separately.

If goods appear to have been abandoned, or if you fail to collect them within a reasonable period after notice, we may dispose of or treat them in accordance with applicable law, especially where storage would be unreasonable or would create a safety issue. We will make reasonable efforts to contact you using the details provided in the booking. However, you remain responsible for ensuring your contact and address details are accurate. Any costs incurred in dealing with uncollected goods may be recovered from you.

These arrangements are intended to protect both customer property and operational efficiency. The Man And Van Wallington terms and conditions should be understood as a fair framework, not as a promise that every unusual scenario can be handled without extra time, charge, or legal limitation. Where specialist services are required, separate terms may apply.

Complaints and dispute handling should begin by raising the issue promptly and providing the relevant facts. We will review reasonable complaints in good faith and may request supporting evidence, such as photographs, invoices, or a written description of the problem. Our aim is to resolve matters efficiently and without unnecessary formality. Any agreed remedy will reflect the circumstances of the specific booking and the evidence available.

If a dispute cannot be resolved informally, either party may pursue the matter through the courts or any alternative dispute resolution process agreed between the parties. Nothing in these terms prevents either side from seeking urgent relief where necessary. You must not withhold payment for undisputed parts of the service simply because you are raising a separate complaint, unless we agree otherwise in writing or a court orders it.

Governing law and jurisdiction are those of England and Wales. These terms, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the law provides otherwise. This ensures the Man and Van Wallington service is governed by a clear and consistent legal framework.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms and conditions. If you are booking on behalf of another person, business, or organisation, you confirm that you have authority to do so and that they will also comply with these terms. We may decline to proceed if we reasonably believe the booking would breach the law, create an unacceptable risk, or fall outside the agreed service.

Nothing in these terms affects your statutory rights as a consumer, where applicable. We reserve the right to amend pricing, scheduling arrangements, or service availability where operational needs require it, provided that any confirmed booking is handled in line with the agreed terms. These conditions are intended to support transparent, lawful, and professional man and van services while remaining practical for everyday use.

Final acceptance of the job constitutes acceptance of the service scope, pricing basis, and these terms. Please ensure all details are correct before the service begins, as later changes may affect timing, cost, and responsibility. Man And Van Wallington aims to provide a dependable service, but both parties must cooperate to ensure a smooth and lawful outcome.